Email Management On HR's Timeline
HR fixes the day a starter begins, a resignation ends, or a promotion changes access, and the Exchange Online mailbox must be ready, converted or locked exactly then, not whenever a general IT queue gets to it. This is reputable M365 support for mailbox administration, run apart from the platform decisions covered under Microsoft Azure & Office 365: starters provisioned, leavers converted or held, and every change logged and turned around against the committed date.
Why Starter And Leaver Requests Slip Through The Cracks
A start date set by HR does not wait for a ticket to reach the top of a general queue.
IT Already Knows The Date
HR sets the date, not IT, and nobody tells the service desk automatically until someone chases it.
One Ticket Queue Covers It
Starter and leaver requests get buried behind unrelated faults and permission tickets in the same queue.
Spam Filtering Comes With It
Managing who has a mailbox is a different job from screening what lands in it: email management vs IronInbox.
Account Access Ends Itself On Exit
An account does not revoke itself the day someone hands back their laptop, someone still has to action it.
Lists Look After Themselves
Nobody removes a leaver from a shared mailbox or distribution list unless checking that is actually someone's job.
Together these mean a new starter waiting on access not actioned in time, an account that stays live weeks after someone's left and shared mailboxes and distribution lists still holding people who walked out the door months ago. As your email management partner, we tie access to the actual start and leave date, so onboarding and offboarding happen on time, every time.
Everything Covered Inside Mailbox Administration, Start To Finish, Every Time
Every request below is logged, actioned and closed off inside a stated turnaround, never folded into a general support queue.
Licensing And Tenant Decisions Elsewhere
Which M365 plan you are on and how your tenant is structured is handled by our M365 licensing and tenant management team, not this desk.
New Starters, Ready Before Day One
User object, licence, mailbox, list membership and calendar access are built and tested against the start date HR gave us, not the date the ticket was logged.
Leavers, Closed Out On The Agreed Date
Lists And Shared Mailboxes
Every list and shared mailbox has a named owner and a membership we check on a set cycle, so a leaver is not still sitting on one months after they left.
Mail Flow And Routing Rules
Connectors, accepted domains, and internal routing are reviewed in the Exchange Admin Center, the same place day to day changes like access and out of office rules get made.
Storage, Archiving And Retention
Mailbox quotas are watched, archive mailboxes are switched on before a box hits its limit, and retention is set to your business rules, not left on Microsoft’s defaults.
Proof Behind Every Mailbox Change We Make For You
None of this is a promise you take on faith, it is checked against the admin log itself.
Logged
Every starter, leaver and change is timestamped against a stated turnaround, not just marked done.
Audited
Who requested it and who actioned it is pulled straight from the M365 admin log, not memory.
Accredited
We hold Microsoft’s Solutions Partner designation for Modern Work, so changes made to your mailboxes are backed by an accreditation.
Reviewed
Leaver accounts are checked on a cycle so a revoked login stays revoked, not quietly reactivated months later.
What Actually Sets The Cost Of Mailbox Admin
Cost here isn’t a flat per-mailbox rate, because two businesses with the same headcount can have very different starter and leaver volumes each month.
01 Number of mailboxes and seats covered
02 Monthly volume of starters, leavers and changes
03 Whether shared mailboxes and distribution lists are included
Who This Is For
This fits Johannesburg SMEs already licensed on Microsoft 365 or Office 365, with mailboxes live on Exchange Online and enough starter, leaver and role change volume each month that ad hoc admin is starting to slip through the cracks. It doesn't fit a business still deciding which M365 plan to buy, that decision sits with our Azure and Office 365 team.
How It Works
Frequently Asked Questions
Do you manage our Microsoft 365 licensing too, or just the mailboxes?
Licensing and tenant architecture stay with your existing partner or our Microsoft Azure & Office 365 team. We handle the day to day underneath that: starters, leavers, distribution lists and mailbox changes.
What's your turnaround for a new starter who needs to be working by Monday morning?
Turnaround time is established once the ticket is logged with the correct start date, role and licence SKU, so the mailbox is live before your first login.
Is our email backed up as part of this, or is that separate?
Separate. This covers Microsoft’s native mailbox, retention and quota management. An offsite, immutable backup that survives permanent deletion or a ransomware event is its own dedicated service.
We already have an IT partner for Microsoft, can you work alongside them?
Yes. We scope our tenant access to mailbox administration only, log every change against a request, and leave your existing partner’s licensing and platform decisions exactly where they are.
Set The Start Date, We'll Have The Mailbox Waiting For Them
Part of our Cloud services.